Returns policy
Licafood supports exchanges/returns for transit damage or incorrect fulfillment. Food products have shelf-life and storage constraints.
Supported when
- Items are crushed/broken in transit.
- Wrong SKU / pack size versus the confirmed order.
- Issues noticed on receipt — report within 24 hours with photos/video.
Not typically eligible when
- Seal opened / partially used (unless a confirmed quality issue).
- Improper storage after delivery.
- Marketplace orders — that platform’s policy also applies.
How to contact
Send photos, order reference / chat confirmation and a short description via WhatsApp here or call 0913 481 999.